Big City Futons

Contacts

Address:
3609 State Street, Santa Barbara, CA 93105
Get directions

Website:
bigcityfuton.com

Phone number:
+1 805-962-6118

Categories:
Establishment   Home goods store   Furniture store  

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Reviews about Big City Futons

• Mark Clyde

  Jan, 14 2018
  ★ ☆ ☆ ☆ ☆
  BUYER BEWARE
  In fact, don't bother at all.
  Last AUGUST (2015) My wife and I bought a love seat futon that folds out into a full bed. It was super comfy with the cushion part being springs rather than a foam. A place to chill after work and a place for my daughter to lay her head when she comes home from college. However, within 2 months (October) the springs started separating and breaking through their individually wrapped containers. We contacted the owner and told him what was happening, he didn't seem too interested in the issue, blamed it on the manufacturer and took our name and number stating he would get back to us when he got the replacement part. Two moths later (now December) my family and I had breakfast at Max's, just across the street. So we went back into his store to check on the status. We told him that the springs were now popping through the fabric of the seat and that the unit could not be sat on unless you wanted a spring sticking you in the butt-cheek. He said he had still not heard from the manufacturer and to just turn the mattress around in the meantime. I told him I wanted a solution or a REFUND within two weeks, he just peered at me with, literally, a crooked smile and went back to his paperwork, essentially dismissing us. On my way out the door I told him I was just going to bring the darn thing back. He looked up from his paperwork and said, "NO. Don't bring it here, there's nothing I can do with it". I gave it a month (January), called him back, he told me the manufacturer started this new thing where they will not replace parts unless the customer sends them pictures of the damage. I asked him when he intended to inform us of this "new thing" and had I not called, how would I have known.....to which he had ABSOLUTELY no response. So, I took the pictures, sent them in and waited.....waited....waited.....another month (February), my wife went in....she was only 3 steps inside the store and he immediately became IRRITATED and CONDESCENDING. Being very short with her, he said, "Look, I told you I would call you when the part comes in, its going to be two more months."
  
  So now, as I write this review, its April 16th -- 8 MONTHS after purchase -- and still nothing. I have given up. I don't have the time or patience to take this guy to small claims court to get my $700 back. I just wen't and bought a new couch from a reputable local business owner. I have half a mind to drop this futon off at his front doors in the middle of the night with a nasty note for any passers-by to not EVER do business with this man, and the reasons why. But I'm above that. I believe I have demonstrated patience above and beyond any expectations any business owner could realistically place on their customers.
  
  PLEASE do yourself a favor and shop elsewhere.

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